Return & Refund Policy

RETURN EXCHANGE POLICY (FOR INDIA)

We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We guarantee the quality of our products and endeavor to provide absolute user satisfaction. Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies.

No Return Policy

Refund Policy

Refunds will only be provided in the following cases:

  • You receive a product that is damaged or defective, and we are unable to offer a suitable exchange.
  • In case of non-availability of products ordered.
  • Refunds will be processed through the original mode of payment within 3-7 business days.

Product Disclaimer

Embroidery and Color

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any color bleeding therein.

Sizing

The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.

Color Display

We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.

Wash care

We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.

11. TRANSACTIONAL DISPUTES

Transactional Disputes if any would be subject to exclusive jurisdiction of courts of Kolkata. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from to decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.

INTERNATIONAL RETURN & EXCHANGE POLICY (FOR COUNTRIES EXCLUDING INDIA)

We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We guarantee the quality of our products and endeavor to provide absolute user satisfaction. As of now we don’t provide the Return In International Orders.

LOCAL TAXES:

ALL CHARGES SUCH ASVAT / CUSTOM DUTY / LOCAL TAXES / IMPORT DUTIES ARE BORNE DIRECTLY BY THE CUSTOMER as per the local laws of the country. The said charges will be paid directly to respective courier partner at the time of delivery. We will not refund any such charge(s).

PRODUCT DISCLAIMER
EMBROIDERY AND COLOUR

We regard the inherent qualities of our products with utmost care and we ensure the quality of our products, but due to the nature of fabrics and the embroideries we do not guarantee the garment’s embroidery and any colour bleeding therein.

SIZING

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit, best suited to you. Due to the nature of different fabrics the given measurement can differ marginally.

COLOR DISPLAY

We have done our best to display the colors of the products shown on this website as accurate as possible. However, thecolor of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or color of your visual display or resolution of the image or lights used while taking the photographs of the products.

WASH CARE

We request you to read the washing instructions carefully as stated on the tag of the merchandise and follow the same to avoid making any damages to it.

TRANSACTIONAL DISPUTES

Transactional Disputes if any would be subject to exclusive jurisdiction of Courts of Kolkata, (W.B) India. We, as a merchant, have no liability whatsoever in respect of any loss or damages arising, directly or indirectly, from decline of authorization for any transaction on account of the Cardholder/customer having exceeded the pre-set limit mutually agreed by them with their acquiring bank.

The Company reserves the right to amend and / alter any of the above policy terms and conditions at its sole discretion.