FAQ's

You can refer to our detailed size chart and size guide available on each product. Please note that the measurements are available in both (cms) and inches, and the mentioned measurements are garment measurements.

Yes, our sizes are based on standard measurements. However, fits may vary slightly depending on the style and nature of the fabric. 

If you’re between sizes, we recommend choosing the larger size for a more comfortable fit, especially for ethnic wear.

Yes, we do offer custom sizing. You can opt for an MTM (Made-to-Measure) order and customise the product as per your measurements.

Yes, most products listed on our website, except accessories, can be customised as per your measurements, subject to fabric availability and design feasibility.

If you would like to customise the size or fitting of any product, kindly contact our customer support team. They will guide you through the complete process and assist you with the required steps for customisation.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com

If you have previously purchased from any of our Kora stores or tried any of our standard sizes, you can confidently place the same size on our website as well. We follow the same size chart for both store and website articles.

You can reach out to our customer support team via the contact details provided on our website.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com 

Size availability may vary. If you would like to check availability before placing an order, please contact our customer support team.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com

Additional charges apply for plus sizes as they require extra fabric and workmanship to ensure proper fitting and quality finishing.

Yes, we offer a trial service at our Kora store near you for online purchases.

If the outfit doesn’t fit perfectly, you can get it altered at any of our Kora stores. Alternatively, you may also connect with our customer support team for assistance.

We use high-quality fabrics like cotton, silk blends, and other premium materials suitable for ethnic wear.

Our products are made with quality dyes, but we recommend following the care instructions to maintain colour and fabric quality.

Many of our pieces feature detailed craftsmanship, combining traditional techniques with modern production methods.

Each product includes care instructions. Generally, we recommend only dry cleaning for longevity.

We strive for accurate representation, but slight variations may occur due to lighting or screen settings.

As an international brand, we follow strict quality and design standards. Every Kora product goes through a thorough quality control process to ensure you receive the best in terms of fit, finish, and craftsmanship.

Any applicable taxes or import duties depend on your shipping destination. These charges are not included at the time of checkout and may be levied by your local customs or government authorities as per the prevailing regulations.

For more information, please visit our Shipping & Delivery Policy.

No, each order can be shipped to only one address. For multiple addresses, please place separate orders.

No, we offer free worldwide shipping. Our international pricing is all-inclusive, covering shipping, duties, and logistics, so there are no hidden charges at checkout.

We do not offer returns or refunds. Each piece is freshly made as part of our handcrafted ethnic wear collection, ensuring quality, fit, and exclusivity in limited quantities. Due to this production model, returns are not possible. However, we ensure strict quality checks before dispatch. For more details, please visit our Return & Exchange Policy page.

Orders cannot be cancelled once placed. However, if you wish to cancel, please email us at customercare@koranm.com within 24 hours of placing the order. Once the order is dispatched, cancellation will not be possible.

Please note: Orders placed during our Sale are not eligible for cancellation.

We do not offer returns or refunds, so returns cannot be initiated. Each piece is freshly made in limited quantities as part of our collection. However, we ensure strict quality checks before dispatch. For more details, please visit our Return & Exchange Policy page.

We do not offer cash refunds. Refunds, if applicable, are provided only as a credit note. This applies in cases of a damaged/defective product (if exchange isn’t possible) or if the item is unavailable. Credit notes are issued after QC approval once the product is received back at our warehouse.

All items are thoroughly checked before dispatch, and claims are subject to verification. For more details, please visit our Return & Exchange Policy page.

Yes, we offer a one-time exchange on eligible ready-to-ship products, subject to availability and approval from the support team. Made-to-order or freshly made products cannot be exchanged or returned. For more details, please visit our Return & Exchange Policy page.

Yes, if you purchase through our website, we can arrange delivery to a Kora store in India. Please contact our customer support team.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com

No, the credit note is valid only for website purchases. To use it, please contact our team via WhatsApp at +91 88797 77222 to check validity and assist you with redemption.

We accept major payment methods, including credit/debit cards, UPI, net banking, and other secure options.

COD availability depends on your location and order value.

You can enter your promo code at checkout before completing your purchase.

Note: The coupon code can be used only once with the registered email ID. The coupon code not valid on sale products.

Promo codes may have conditions such as expiry dates, minimum order value, or product exclusions.

Yes, we use secure payment gateways to ensure your data is protected.

Yes. If you pay in a currency different from your card’s base currency, your bank may apply currency conversion or international transaction charges. These charges are levied by your bank and are non-refundable.

Yes, we do offer bulk and wholesale orders. You can email us at customercare@kornm.com for further assistance

We do not run regular seasonal sales or promotions, as we focus on offering affordable, high-quality ethnic wear throughout the year. However, we occasionally introduce special offers. To stay updated, you can subscribe to our newsletter.

You can make your payment directly at checkout while placing your order for a smooth shopping experience. If you face any issues or need assistance, you can connect with our customer support team for help.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com

Yes, your payment details are completely safe. All credit card transactions are processed through secure and encrypted payment gateways to ensure full protection of your information.

Yes, COD is available for select locations in India for orders up to ₹5,000/-. Please note that COD orders are shipped only in standard sizes as per the size chart. MTM (Made-to-Measure) orders and sizes above 44 are not eligible for COD.

Prepaid orders are recommended as they ensure faster processing and quicker delivery compared to COD. They also help us dispatch your order on priority, ensuring a smoother and more reliable delivery experience.

Once an order is placed as Cash on Delivery (COD), the payment method cannot be changed from your account. However, you can place a new prepaid order for the same product and size for faster processing and delivery. Alternatively, you may contact our customer support team before dispatch if you wish to check any possible assistance.

Call/WhatsApp: +91 88797 77222
Email: customercare@koranm.com

Once your order is shipped, you will receive a tracking link via email. You can also track your order anytime using our Order Tracking page.

Modifications or size customisation are (subject to possibility and availability)  & only possible if confirmed within 24 hours of placing the order. Please contact support immediately for assistance.

Call/WhatsApp: +91 88797 77222 
Email: customercare@koranm.com

Please note that sale products are not eligible for any modification or size customisation.

Please contact customer support with photos within 24 hours of delivery for assistance.

Call/WhatsApp: +91 88797 77222 
Email: customercare@koranm.com 

We do not offer cash refunds. If applicable, a credit note is issued after QC approval once the product is received back at our warehouse. This applies in cases of damaged/defective or unavailable items. All products are thoroughly checked before dispatch, and all claims are subject to verification. For more details, please visit our Return & Exchange Policy page.

Yes, you will receive a confirmation via email or WhatsApp once your order is successfully placed.

Guest checkout is not available. Orders can only be placed after creating an account, which helps you track your order status and order details easily.

Yes. As an international brand, we follow strict quality and design standards. Every product goes through a detailed quality control process to ensure you receive the best in quality and finish.

We’re sorry for the inconvenience. Please contact us for quick assistance: Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com Our team will help you resolve the issue promptly.

If the product is sold out, you can add it to your wishlist and submit your email to get notified when it’s back in stock. You may also contact our customer support team with the product SKU via WhatsApp, call, or email to check availability or possible customisation.

You can reschedule your delivery by contacting our customer support team.

Call/WhatsApp: +91 88797 77222 
Email: customercare@koranm.com

You can share your feedback with us via email at customercare@koranm.com, along with your Instagram handle and images of your outfit if you’d like to be featured. You can also leave a review on the product page on our website after receiving your personalised review email from us.

If you face any payment issues, please contact us within 24 hours. Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com

Delivery timelines vary by location, typically ranging from 4-12 business days.

Yes, we do offer international shipping. For detailed information, please refer to our Shipping Policy page. 

No, we offer free worldwide shipping. Our international pricing is all-inclusive, covering shipping, duties, and logistics, so there are no hidden charges at checkout.

Orders are delivered through trusted courier partners to ensure safe and timely delivery.

The courier will attempt delivery again or contact you to reschedule. Alternatively, you may also reach out to our customer support team. Call/WhatsApp: +91 88797 77222
 Email: customercare@koranm.com

If you miss the delivery, don’t worry, the courier will usually reattempt within 2 days. If it still isn’t delivered, you can contact us via call or email, and we’ll help raise a delivery request with the courier.

For India:
All product prices are inclusive of taxes and duties, with no additional charges.

For other countries:
VAT, customs duties, taxes, and import charges are not included at checkout and may be charged by local authorities. These are payable by the customer. For more detailed information, please visit our Shipping & Delivery Policy page.

For Indian customers:
All product prices are inclusive of taxes and duties, with no extra charges.

For international customers:
Prices do not include import duties or local taxes. Any customs fees, import duties, or local charges will be applicable as per your country’s regulations and must be paid by the customer. For more detailed information, please visit our Shipping & Delivery Policy page.

Once you’re on our website, browse our collections, select your preferred size, and click on “Add to Cart” Proceed to Checkout, complete your payment, and your order will be placed successfully. Next, we deliver it to your doorstep. If you need any assistance regarding sizing, fitting, measurements, or product details, our customer support team will be happy to help you.

Same-day or flexible delivery options are available only within Mumbai. For other domestic and international orders, delivery timelines generally range between 5 to 15 days, depending on the product.

koranm.com offers worldwide shipping and delivers to more than 220 countries globally.

The estimated delivery timeline is mentioned on each product page.

• Ready-to-ship products: Delivered within 4–12 working days after order placement. 
• Pre-order / Made-to-order products: Delivered within 30–45 working days after order placement. 

For more detailed information regarding the expected delivery date, you may contact our customer support team. Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com

Please check with your neighbours, security/front desk, or the courier company. If you still cannot locate the parcel, contact our customer support team within 48 hours of the delivery date so we can assist you further. Orders not reported within this timeframe will be considered successfully delivered and will not be eligible for any credit note or further assistance.

Once your order is shipped, you will receive an email with the tracking details. You can track your order on the courier partner’s website using the tracking number. Alternatively, you can also visit our website and use the Order Tracking page to track your order status.

You can reach us via the customer support number listed on our website.
Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com

Our support team is available during business hours as mentioned on the website. MON-SAT (10:00 Am to 7:00 Pm IST)

Yes, our team will guide and assist you throughout the customisation process.

We aim to respond to all queries within 24–48 hours.

Yes, please get in touch with our support team for special assistance with bulk purchases.

Some popular items may be restocked. You can check back or contact support for updates. Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com

Yes, we offer a range of products suitable for casual, festive, and wedding occasions.

We generally do not offer gift packaging options.

Yes, you can subscribe to our newsletter for exclusive updates and promotions.

Our brand operates online, along with multiple stores located across India and internationally, bringing premium men’s ethnic wear directly to your doorstep.

Yes, we offer video call / FaceTime shopping for a personalised shopping experience. You can book a video call at a time that works for you using the link below, and our team will assist you with styling, sizing, and product selection. (https://koranm.com/pages/video-shopping-new)

Please try refreshing the page and applying the filters again. If the issue persists, kindly contact our customer support team for assistance. Call/WhatsApp: +91 88797 77222  Email: customercare@koranm.com

Yes, your personal information is kept strictly confidential and secure. We do not share your details with any companies, organisations, or individuals outside koranm.com

koranm.com is also not affiliated with any other website.

No, apart from our website, we also have multiple stores across India and internationally. You can visit our Store Locator page for detailed information about our store locations.

Yes, creating an account is mandatory to shop with us. However, registered customers can enjoy additional benefits such as:

• Access to inaugural offers using coupon codes 
• Easy order tracking through the “My Orders” section 
• Updates on new arrivals, launches, offers, and promotions 
• Wishlist feature to save favourite products
• Faster checkout with saved details 
• Ability to manage shipping addresses and contact information through the Account Dashboard

No, we do not retail collections from other designer brands. However, we do showcase and feature popular styles and trends in Indian fashion through our content and blogs.

No prior appointment is required to visit our stores. We also offer video call / FaceTime shopping for a personalised shopping experience. You can book a video call at a time that works for you using the link below, and our team will assist you with styling, sizing, and product selection. (https://koranm.com/pages/video-shopping-new)