FAQs for Koranm.com

How to place an order on Kora?

Ordering from Kora is relatively easy. You can choose from a large selection of kurtas, bandi sets, sherwani, and other clothing. Pick your quantity and size. Product added to your cart. The last step is to proceed to the checkout.

When will I receive my order?

Users will receive an expected delivery date in the email confirming their orders. Our orders are processed Monday through Saturday during the week, barring any proclaimed or national holidays.

What if I haven't received my confirmation email?

If you haven’t received the confirmation email, you are requested to contact Kora customer support. You can ask for mail confirmation by sending us a mail at customercare@koranm.com or WhatsApp us on +91 8879777222 between Monday to Saturday, 11.00am to 7.00pm IST

How will my order be delivered to me?

All goods will be delivered to the buyer's specified shipping address(es) from the warehouse in Mumbai, India. To transport our items across India, we collaborate with outside courier service providers, third party courier services providers: viz. Ship Rocket to effectuate delivery.

Where can I check my order status?

Following order confirmation, Kora sends the User an email and SMS with an order tracking number. On our website, under "Track Order" in the My Account area, you can easily track your orders using the Online Tracking Facility.

Do you offer any discounts to your customers?

At Kora, we offer 5% discount on your first purchase.

What if I'm missing an item or receive an incorrect item?

If you receive an incorrect item or any item is missing from your order, you can connect with us through our website or give us a mail at customercare@koranm.com or WhatsApp us on +91 8879777222.

Do I need an account at Koranm.com to shop for products?

You can purchase items from Kora without an account. Yet, making an account has many advantages: quicker checkout, keeping more than one address, intelligent order tracking, and more.

What Is Kora Doing To Ensure The Safety & Wellbeing Of Staff Within Business & Supply Chain?

Kora provides details of delivery partners that will be provided to the users upon the purchased product being handed over to the delivery partner by NMFDPL. It will take care of the safety & well-being of staff within the business & supply chain.

Is the colour and quality of the product shown accurately correct, as seen in the garment?

We have made a valiant effort to show the shades of the items displayed on this website as exact as possible. Nonetheless, the colour of the actual items might be different from the ones shown on the site, which could be because of the settings of your PC/mobile screen.

An Item/Size Is Out Of Stock; When Will It Be Available Again?

If the item/size is unavailable in Kora, it will require little time to be accessible. Meanwhile, you can scroll through our website for similar products.